Privacy policy

Who we are

Automately Ltd, trading as Juniclip, a company registered in England and Wales (company number 16312010), registered office 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB. For anything about privacy, email support@juniclip.com. We're registered with the Information Commissioner's Office (ICO) [registration number].

Two kinds of people

Customers: people who sign up to Juniclip and their teammates. For their data we're the controller.

Prospects: the people our customers make videos for. Our customer decides who to contact and why, so they are the controller and we process prospects' details on their behalf (see our Data Processing Agreement). If you're a prospect, the sender's own privacy notice applies too.

What we collect about customers

Account: name, job title, work email, organisation name and website, brand colours and logo.

Your content: recordings, scripts, transcripts and, if you switch it on, a clone of your voice.

Billing: your plan and invoices. Card details go straight to Stripe; we never see them.

Usage: what you do in the app (for example campaigns created and videos made) and technical logs, to run, secure and improve Juniclip.

What we process about prospects

What a customer uploads: usually first and last name, company, work email and company website, plus any extra columns they include.

What we make from it: a capture of the company's public website, the personalised video, thumbnail and page, and (if the AI voice is used) audio of the customer's voice saying the prospect's name and company.

When a prospect opens their page: whether it was opened, how much of the video was watched and whether the button was clicked, with a random visitor number and device type. No cookies are used and no IP address is stored.

Why we use it (lawful bases)

To provide Juniclip under our contract with the customer; for billing and records because the law requires it; to keep the service secure and improve it, and to send product emails, under our legitimate interests. Prospects' details are processed on our customers' instructions.

Who we share it with

Only the service providers that help us run Juniclip, under contracts that protect your data (listed on our Data Processing Agreement page), and authorities when the law requires it. We never sell personal data and never use customers' or prospects' data to train AI models.

Where it's stored

Our database and files are in Ireland (EU). Some providers process data in the US; when they do, we rely on the UK's adequacy regulations or the UK International Data Transfer Addendum.

How long we keep it

Prospect videos, pages and details: deleted 12 months after the video was made (or after they were added, if none was made), or sooner if the customer deletes them or the prospect asks.

Customer accounts: until the organisation is deleted. Recordings and voices are deleted with it, or earlier if you delete them.

Billing records: 6 years, as UK law requires.

Your rights

You can ask to see, correct, delete or download your data, object to or restrict how it's used, and complain to the ICO (ico.org.uk). Customers can download or delete their organisation's data in Settings. Prospects can remove their page and details using the link on the page, or by contacting the sender or us.

Emails

We send customers emails needed to use Juniclip (sign-in links, invitations, "your videos are ready", billing). Any other emails have an unsubscribe link.

Changes

We'll update this policy as Juniclip changes and tell customers about significant changes.